How to locate Vanco External Family ID#'s

Modified on: Tue, Nov 24, 2020 at 1:15 PM

When a parishioners contributions are not coming over into Gabriel correctly it is typically due to incorrect mapping.  To correct this the parish will need to locate the Vanco External Family ID# and provide that to our Customer Support team so we can correct the mapping for the parishioner in question.  

To locate the Vanco External Family ID# please log into the Vanco Service Center.  Select credit/debit/echeck tab > add/edit member > search for the member > enter last name > search. Their "Family ID", will be listed as "Member ID" and found to the right of their name. 

Please copy this Member ID# (copy and paste this number to ensure accuracy of the number) in the ticket that you submit to the Gabriel Customer Support Team and we will correct the parishioners mapping.  

If you are having difficulty locating this number please contact Vanco Support at cs@vancopayments.com and they will assist you through this process.